Frequently Asked Questions

 

Q. What is the waiting time for delivery after placing an order?

A. Delivery times vary on individual products. Some are available from stock within 14 days. Non-stock items are available within 2-6 weeks dependant on range. Please contact us for item specific information. 

 

Q. Can I have a sofa made to my own measurements?

A. Yes. All our sofas are handmade in Britain therefore we are able to offer a be-spoke service throughout our range. If you would like your sofa deeper, wider, taller or even altered to suit an area with limited space, we can help – please ask!

 

Q. Can I use my own fabric?

A. Even though we have selected some of the finest fabrics we understand that some customers may want something a little different. We are happy to oblige and cover your sofa in your chosen fabric. Please contact us for further details.

 

Q. What happens if I don’t like my sofa when it arrives?

A. If for whatever reason you are not happy with your purchase please contact us within 7 days of delivery and we will collect the item(s) free of charge and arrange a total refund.*

*This does not apply to any bespoke item.

 

Q. When my sofa arrives will it be an exact colour match of the swatch?

A. The fabric swatches we send is the actual fabric we use. However, shade can vary slightly from one batch to the next. Any items which form part of the same order will always match.

 

Q. Do you use sustainable wood sources?

A. All wood used is FSC certified therefore once trees are felled, others are planted to replace them helping to maintain a healthy sustainable forest.

 

Q. Do you have a showroom?

A. Yes we do have a showroom, which is open to the general public.  We are located in west London : Network House, 29-39 Stirling Road, London, W3 8DJ.

 

Q. Do you deliver overseas?

A. Yes. We recognise the importance of our international clients and are happy to arrange shipping anywhere in the world.

 

Q. Can I have a weekend delivery?

A. Yes. Weekend deliveries are available and are much sought after. Please request at point of order.

 

Q. Are your sofas British made?

A. None of our sofas are imported. All sofas supplied by The London Sofa Company are handmade in the UK.

 

Fabric Samples Made to Measure Showroom High Quality Free Delivery

Customer Reviews

“The team who measured up and provided advice throughout were fantastic. I was particularly impressed by the fact that they volunteered to help my parents in-law load a van with some of our old furniture. No easy task given the access limitations. This really wasn't expected and in my absence was really appreciated by all of us. 
My wife tells me that I can be a cynical old so and so, but I really wouldn't hesitate to recommend the company to anyone who will listen. 
Thank you very much! ”

Mr Andrew Wright, London

"Have been meaning to let you know how pleased I was with my sofas.  They were perfect, I was very impressed with the whole deal.

Thanks very much for your assistance."

Mr Ridgley, Poole

“Thank you to you and the whole team for all of your help and particularly the speedy turnaround with the sofa for yesterday.

We are thrilled with the sofa, it’s extremely comfortable and looks great. Additionally the service from start to finish has been fantastic, particularly the two delivery guys who went above and beyond this week and last.

Please can you thank the team for us.”

Mrs N Wright, London
"Thank you so much for the super fast delivery of my leather sofa bed, it is so comfortable.
The children love it"
D Williams. Chiswick

"Dear Debra

I wanted to drop you a line to say a MASSIVE thank you for helping out with our recent programme in Enfield.  It is no understatement to say that without the generosity of companies like The London Sofa Company we really couldn’t have done the job and we can’t thank-you enough.

Your goodwill and generosity has helped a truly deserving family at a very difficult period in their lives and we are truly grateful.  The sofa looked amazing and the family absolutely loved it."

L Lane, DIY SOS : The Big Build (BBC)
"I searched the internet for a made to measure L shaped sofa. I came across The London Sofa Company and noted they offered a bespoke service. I spoke to a member of staff who talked me through many options. I decided on a right hand facing Richmond corner sofa in Shakespeare grey fabric. I am impressed with the service received and the quality of the fabric and sofa."
J. Parkinson, Hersham

“The delivery was great and the sofa is just right.  Thanks so much for your help.”

Ms Dixon, London
"I required a chaise lounge as a ‘prop’ for my photography studio. I ordered from The London Sofa Company on recommendation and must say I am more than happy with the finish and quality. My subjects also love it!"
P. Rowlands, P&M Photography, Newport, South Wales

"I just wanted to say that my sofa exceeded my expectations. It is absolutely beautiful and the quality of the craftsmanship is excellent. As an interior designer, I will be recommending you to my clients. Furthermore, the service provided by your delivery team was friendly, careful and punctual. What more can a client ask for? Thank you very much. In a word outstanding!"

L Blades, Lynn Jones Interiors