Privacy Policy

The London Sofa Company Ltd

The London Sofa Company Limited ("we" or "us") is committed to protecting your privacy. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.

1: The information we collect and how we use it;

When you register with us we need to know your name, postal address and e-mail address.

We gather this information to allow us to communicate with you about our products and services we are offering.

In order to purchase on the website or by telephone, we need to know your name, postal address, e-mail address, telephone number, and, if you are paying by card, your debit or credit card number, expiry date and three digit CNC code.

We gather this information to allow us to process your order and provide you with the best possible service. The relevant information is then used by us and our financial agents (PayPal) to authenticate your identity, to validate your debit or credit card, to authorise the transaction and to communicate with you on any matter relating to the provision of the service in general.

Once the transaction has been processed, we do not hold any debit/credit card or other financial details. We only hold name, address, email and telephone number as a record to identify your purchase.

This information is only for use by ourselves and will not be sold/traded to any other business within or outside of the UK.

2: Our use of “cookies”

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies that are used by this website are necessary in order for us to provide and improve upon our value added products and services and to remain competitive. Cookies are not shared with any third parties.

The following cookies will be set.

Zencart Session: zenid

This is required to store the session information used for adding products to the basket and checking out, so an essential cookie and therefore exempt.

Google Analytics: __utma, __utmb, __utmc, __utmz

We use Google Analytics to monitor and report on our website usage such as the number of visitors to the site, search phrases used to find us, pages visited on the site and time spent on the site. The statistics gathered are a necessary requirement in order for us to provide and improve value added product and services and to stay competitive. The cookies do not identify users not associate your IP address with any personally identifiable information.

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Google's privacy policy is found here http://www.google.com/analytics/learn/privacy.html

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

3: How we protect your information

Information you provide to us remains confidential. We use only the safest Secure Server technology to ensure that all information you provide us with is protected to the highest standards. The internal procedures of The London Sofa Company cover the storage, access and disclosure of your information and we will fully comply with The Data Protection Act (1998).

4: Your details and how to update them

You have the right at any time to request a copy of the personal data we hold on you. If any of the information that you have provided to us changes, for example if you change your e-mail address or if you wish to cancel your registration, please let us know the correct details by contacting us by telephone on 020 8993 8754, by e-mail at info@thelondonsofacompany.co.uk or by writing to The London Sofa Company, Network House, 29-39 Stirling Road, London, W3 8DJ.

5: Your consent

By submitting your information you consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy we will post the changes on this section of the Website, so that you may be aware of the information we collect and how we use it at all times. Your continued use of the Website constitutes your agreement to any such changes.

6: How to contact us

We welcome your views about our Website and our Privacy Policy. Should you wish to contact us regarding our Website or Privacy Policy please do so by e-mail at info@thelondonsofacompany.co.uk or by writing to The London Sofa Company, Network House, 29-39 Stirling Road, London, W3 8DJ.

Customer Reviews

“The team who measured up and provided advice throughout were fantastic. I was particularly impressed by the fact that they volunteered to help my parents in-law load a van with some of our old furniture. No easy task given the access limitations. This really wasn't expected and in my absence was really appreciated by all of us.
My wife tells me that I can be a cynical old so and so, but I really wouldn't hesitate to recommend the company to anyone who will listen.
Thank you very much! ”

Mr Andrew Wright, London

"Have been meaning to let you know how pleased I was with my sofas. They were perfect, I was very impressed with the whole deal.

Thanks very much for your assistance."

Mr Ridgley, Poole

“Thank you to you and the whole team for all of your help and particularly the speedy turnaround with the sofa for yesterday.

We are thrilled with the sofa, it’s extremely comfortable and looks great. Additionally the service from start to finish has been fantastic, particularly the two delivery guys who went above and beyond this week and last.

Please can you thank the team for us.”

Mrs N Wright, London

"Thank you so much for the super fast delivery of my leather sofa bed, it is so comfortable.

The children love it"

D Williams. Chiswick

"Dear Debra

I wanted to drop you a line to say a MASSIVE thank you for helping out with our recent programme in Enfield. It is no understatement to say that without the generosity of companies like The London Sofa Company we really couldn’t have done the job and we can’t thank-you enough.

Your goodwill and generosity has helped a truly deserving family at a very difficult period in their lives and we are truly grateful. The sofa looked amazing and the family absolutely loved it."

L Lane, DIY SOS : The Big Build (BBC)

"I searched the internet for a made to measure L shaped sofa. I came across The London Sofa Company and noted they offered a bespoke service. I spoke to a member of staff who talked me through many options. I decided on a right hand facing Richmond corner sofa in Shakespeare grey fabric. I am impressed with the service received and the quality of the fabric and sofa."

J. Parkinson, Hersham

“The delivery was great and the sofa is just right. Thanks so much for your help.”

Ms Dixon, London

"I required a chaise lounge as a ‘prop’ for my photography studio. I ordered from The London Sofa Company on recommendation and must say I am more than happy with the finish and quality. My subjects also love it!"

P. Rowlands, P&M Photography, Newport, South Wales

"I just wanted to say that my sofa exceeded my expectations. It is absolutely beautiful and the quality of the craftsmanship is excellent. As an interior designer, I will be recommending you to my clients. Furthermore, the service provided by your delivery team was friendly, careful and punctual. What more can a client ask for? Thank you very much. In a word outstanding!"

L Blades, Lynn Jones Interiors